Privacy Policy

Frisco & The Colony Pest Control ("Frisco & The Colony Pest Control," "we," "us" or "our") operates the website https://www.friscocolonypestcontrol.com (the "Site"). This Privacy Policy describes what information we collect when you use the Site or contact us, how we use it, and the choices you have.

Information we collect

Information you give us. When you use the request form on the Site, call us, or text us, we collect the information you provide, which may include your name, phone number, ZIP code, the service you are asking about, and anything you write in your message. If you become a customer, we also collect your service address and the details needed to schedule and perform your service.

Information collected automatically. Like most websites, our web server records basic technical information about visits, such as IP address, browser type, the pages requested and the time of the request. If analytics are enabled on the Site, Google Analytics may set cookies and collect usage information about how visitors use the Site. The Site also stores your light or dark theme choice in your browser; that setting never leaves your device.

We do not knowingly collect information from children under 13.

How we use your information

• To respond to your request and contact you by phone or text message about your service request, estimate, appointment or account
• To schedule, perform and follow up on pest control services
• To keep records of the services we provide, including inspections and reports
• To operate, secure and improve the Site
• To comply with legal obligations, including Texas pest control licensing requirements

Text messages (SMS)

When you provide your phone number through our request form, by calling us, or by texting us, you consent to receive text messages from Frisco & The Colony Pest Control about your service request, estimate, appointments and account. We do not send marketing text messages. Message frequency varies depending on your request and service schedule. Message and data rates may apply. You can opt out at any time by replying STOP to any message from us, and you can reply HELP or call 469-855-2473 for help.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Your phone number and SMS consent are used only to communicate with you about our services. Text messages are delivered through a messaging service provider acting on our behalf, which processes your phone number solely to deliver those messages.

The SMS Terms in our Terms of Service contain additional information about our text messaging program.

How we share information

We do not sell your personal information. We share it only:

• With service providers who help us operate the Site and communicate with you, such as our web hosting, messaging and email providers. They may use your information only to provide those services to us.
• When required by law, regulation or legal process, or to protect our rights, property or safety or those of others.
• In connection with a sale, merger or transfer of our business, in which case this policy will continue to apply to your information.

The Site links to third-party sites such as Yelp and Google Maps. Those sites have their own privacy policies, and we are not responsible for their practices.

How long we keep information

We keep request-form submissions and customer records for as long as needed to provide our services, maintain required business and licensing records, and resolve any disputes. We delete or anonymize information when it is no longer needed.

Security

We use reasonable measures to protect your information, including serving the Site over HTTPS. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices

• To stop receiving text messages, reply STOP to any message from us.
• To ask what information we hold about you, or to have it corrected or deleted, call 469-855-2473. We may need to keep some records where the law requires it.
• You can block or delete cookies through your browser settings. The Site works without them.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top shows when it was last changed. Continued use of the Site after a change means you accept the updated policy.

Contact us

Questions about this policy or your information? Call Frisco & The Colony Pest Control at 469-855-2473.